Junk Removal Frequently Asked Questions
Frequently Asked Questions
Click on any of the questions below to view the answer, if you have any further questions please contact us to learn more.
What areas do you serve?
We cover SE Wisconsin. Primarily Washington, Ozaukee, Waukesha, and Dodge counties (nearby areas by request).
How soon can you come out?
Most jobs are scheduled same-week, often next-day. Text photos to 262-699-0100 for the fastest estimate and time slot.
What’s your arrival window and how long does a pickup take?
We provide a clear 2-hour arrival window and text updates. Most jobs take 30–90 minutes depending on size and access.
Do I need to be home for the pickup?
Not always. For curbside/garage pickups you can approve by text and pay online, no need to be onsite.
How does your pricing work?
Upfront, load-based pricing (you pay for the truck space used) plus clear line items for any specialty items. No hidden fees.
Do you offer a curbside discount?
Yes, if items are staged in the garage/driveway or at the curb, you’ll save compared to full in-home removal.
Can you quote from photos?
Absolutely. Text photos and your city to 262-699-0100 for a quick estimate; final price is confirmed on-site before we start.
What forms of payment do you take?
Cash, check, credit/debit or Venmo are all accepted.
Is there a minimum charge?
Yes, there’s a small minimum to cover travel, labor, and disposal. Send a photo and we’ll confirm if your job falls under it.
What’s your cancellation or reschedule policy?
Life happens! Just give us a heads-up as soon as you can. Same-day cancellations may incur a fee if the crew is already en route.
How should I prepare for my appointment?
No prep required, but grouping items together speeds things up. Staging in the garage/driveway qualifies for the curbside discount.
What items do you remove?
Furniture, appliances, mattresses, electronics, office junk, construction debris, yard waste, garage/attic/basement cleanouts, and more.
Are there items you can’t take?
We can’t take hazardous materials (wet paint/chemicals/solvents, oils, gas, asbestos, biohazards). We’ll point you to proper local disposal options.
Do you recycle and donate?
Yes, donation and recycling come first. We sort on every job to keep usable items in the community and reduce landfill waste. Donation receipts available when provided by partners.
Do you take TVs, appliances, and mattresses?
Yes, some items carry recycling/handling fees due to local regulations. We’ll list them clearly in your quote.
Do you handle construction debris?
Yes, drywall, wood, cabinets, flooring, etc. Heavier loads are priced accordingly due to weight/disposal fees.
Do you remove yard waste?
Yes, brush, branches, leaves, and bagged yard debris. Seasonal limits may apply based on facility hours.
What if access is tricky (stairs, elevators, tight spaces)?
No problem, just let us know ahead of time. We’ll send the right team and equipment and factor it into the quote.
Do you dismantle items (sheds, playsets, hot tubs, swing sets)?
We offer light demolition and breakdown for an added fee. Send photos and we’ll confirm scope and pricing.
Do you handle estate, eviction, or hoarder cleanouts?
Yes, sensitive, full-service cleanouts with sorting for donation/recycling and coordinated scheduling.
Do you offer recurring pickups for businesses?
Yes, set weekly, biweekly, or monthly service for offices, shops, property managers, and contractors.
Do you sweep up after the job?
Yes, we do a quick sweep and tidy of the work area so you’re left with a clean space.